Bad Monkey · Legal

Privacy Policy

1.Information We Collect

Depending on how you interact with Bad Monkey, we may collect the following categories of information:

Information You Provide to Us

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Company or organization name
• Job title or professional information
• Mailing or business address
• Telephone number when provided to us outside of our website
• Communications and correspondence with Bad Monkey
• Customer service inquiries
• Information provided when purchasing, requesting, or using our products or services
• Any other information you choose to provide to us

Our website does not use web forms to collect telephone numbers for SMS messaging consent.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Dates and times of visits
• General geographic information derived from an IP address
• Website usage and interaction information

We may collect this information through cookies and similar technologies.

2.How We Use Information

Bad Monkey may use information we collect to:

• Provide, operate, maintain, and improve our website, products, and services
• Communicate with customers, prospective customers, suppliers, and other business contacts
• Respond to questions, requests, and customer service inquiries
• Provide technical and customer support
• Process and administer business transactions
• Maintain our business records
• Understand how visitors use our website
• Improve the functionality, security, and performance of our website and services
• Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity
• Protect the rights, property, security, and safety of Bad Monkey, our customers, and others
• Comply with applicable legal and regulatory requirements
• Establish, exercise, or defend legal claims
• Perform other legitimate business activities consistent with the context in which the information was provided

3.SMS and Text Messaging

Bad Monkey uses SMS text messaging primarily for conversational business communications and customer service.

Customers may initiate an SMS conversation by sending a text message directly to a Bad Monkey business telephone number. Bad Monkey employees may respond to those messages to answer questions, provide customer support, communicate information requested by the customer, or otherwise continue the customer’s interaction with Bad Monkey.

Where required, Bad Monkey may also obtain consent to communicate by SMS through other appropriate methods.

Bad Monkey’s website is not used to collect consumer telephone numbers or SMS opt-in consent for our SMS messaging program.

Message frequency varies depending on the nature of the customer’s interaction with Bad Monkey. Message and data rates may apply.

Recipients may opt out of SMS communications at any time by replying STOP. For assistance, recipients may reply HELP.

Mobile Information and SMS Consent

Bad Monkey does not sell or share customer mobile telephone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

Bad Monkey may use service providers that assist us in operating our communications systems or providing customer support. Information may be provided to these service providers only as reasonably necessary for them to perform services on Bad Monkey’s behalf. They are not permitted to use SMS opt-in information or consent for their own marketing or promotional purposes.

Consent provided to Bad Monkey to receive SMS messages applies only to communications from Bad Monkey and is not transferred to another organization for that organization’s use.

4.Cookies and Similar Technologies

Bad Monkey may use cookies and similar technologies to operate our website, remember preferences, understand website usage, maintain security, and improve website performance.

Cookies are small data files placed on a device when a website is visited. Some cookies may be necessary for the website to function, while others may help us understand how visitors interact with the website.

Depending on your browser, you may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

5.Analytics

We may use analytics technologies or service providers to understand how visitors interact with our website.

These technologies may collect information such as pages visited, approximate location, browser and device information, referring pages, and interactions with our website.

We use this information to analyze website performance, identify problems, understand usage patterns, and improve our website and services.

6.How We Disclose Information

Bad Monkey does not sell personal information.

We may disclose personal information in limited circumstances, including:

Service Providers

We may provide information to vendors, contractors, hosting providers, communications providers, professional advisers, and other service providers that perform services on our behalf.

These organizations may receive only the information reasonably necessary to perform their services and are expected to handle that information appropriately.

Business Transactions

If Bad Monkey is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, information may be disclosed as part of that transaction, subject to applicable law.

Legal Requirements and Protection of Rights

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce agreements or policies
• Investigate suspected fraud, security incidents, or unlawful activity
• Protect Bad Monkey’s rights, property, or safety
• Protect the rights, property, or safety of our customers, employees, or others

With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise provide appropriate consent.

Regardless of the provisions above, mobile telephone information and SMS opt-in data and consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

7.Data Security

Bad Monkey uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information.

8.Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and satisfying legal, accounting, regulatory, or reporting obligations.

Retention periods may vary depending on the nature of the information and the purposes for which it is processed.

9.Your Privacy Choices and Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about how your personal information is used or disclosed
• Restriction of or objection to certain processing
• Withdrawal of consent where processing is based on consent

These rights are subject to applicable law and may not apply in all circumstances.

You may contact Bad Monkey using the information provided in the Contact Us section to submit a privacy-related request.

We may need to verify your identity before completing certain requests.

10.Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

Bad Monkey is not responsible for the privacy, security, or other practices of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing personal information to them.

11.Children’s Privacy

Bad Monkey’s website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our website.

If we learn that we have collected personal information from a child under 13 in circumstances where such collection is not permitted, we will take reasonable steps to delete it.

12.International Users

Bad Monkey and the service providers we use may process or store information in countries other than the country in which you are located.

As a result, personal information may be transferred to and processed in jurisdictions whose data protection laws differ from those of your jurisdiction.

Where required by applicable law, Bad Monkey will use appropriate measures for the transfer and processing of personal information.

13.Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, legal requirements, or other factors.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page. We encourage you to review this Privacy Policy periodically.

14.Contact Us

If you have questions about this Privacy Policy, Bad Monkey’s privacy practices, or your personal information, you may contact us at: